Frequent questions:

Covid-19. All the information on how we manage this exceptional situation

As we know, it has been a difficult few weeks for everyone and we are aware that you may have some questions or concerns. For this reason, we want to explain to you how we are managing this situation and what we are doing to ensure that your orders are processed normally. 
We will keep you informed at all times, should the situation change.  

First and foremost, safety comes first
At i-moments we take security very seriously and we always take care of our staff and our environment (customers, suppliers, etc.). For this reason, we have taken endless measures, hygienic-sanitary, to guarantee that everyone is in the best situation in these complex days. 
This situation requires new measures and actions, which is why we have improved the hygiene and safety standards of our plants. We are carrying out additional cleaning work, in all areas, to ensure that i-moments products are completely safe.
Scientific studies indicate that the coronavirus does not survive more than 24 hours on cardboard surfaces, and no more than 72 hours on hard surfaces, such as plastic or stainless steel. Thus, the risk of accidental contamination by one of our products is practically nil.

How do I contact i-moments?

If you need more information, you can call us at 937 293 326 or if you prefer, send us an email to [email protected]

Express Service

Are you in a hurry?
With the EXPRESS SERVICE, you can advance the delivery time of your order. Your order becomes a priority, being the first in the production orders of the day. In Key seasons with many orders such as in the Christmas campaign, you can win one or two days in your delivery period, for this you have to bear in mind that your order has to enter before 5 PM, thus, the next day skillful, will go into production. To know the usual delivery times, click on the button Delivery deadlines on this same page. 
This service has an extra cost of 5€.

Delivery deadlines

At i-moments we know that delivery time is very important. For this reason, we have optimised our production process to be able to offer you the following deadlines:

Peninsula:

4/5 business days: All products of the Photo-Gift and Photo-Decoration families.
5/6 business days: All products of the Revela families, Digital Printing, Calendars.
6/7 business days: All products of the Photo-Album families, Photo Books and magazines.
8/9 business days: All products of the Photo-Album Pro and Photo-Strip families.
9/10 business days: All products of the Photo-Ceramic families.

Canary Islands:

In order to offer a better service on the islands, we have a production centre in Tenerife, but we cannot manufacture the whole range of i-moments products there. Therefore, products manufactured on the islands have the same delivery time as on the mainland:

Products Made in the islands:

4/5 business days: All products of the Photo-Gift families
4/5 business days: Photo-Panel up to size 40×60
4/5 business days: Photo-Canvas All measurements
4/5 business days: Light-Panel All measurements
4/5 business days: Photo-Clock All measurements
4/5 business days: Aluminum Photo-Frame All measurements

The rest of the products are manufactured from the peninsula.

13/15 business days: Rest of Revela families' products
13/15 business days: All products of the families Print
13/15 business days: Rest of the Decora families products
13/15 business days: Rest of family products Give away

Ceuta and Melilla:

Service interrupted.

Attention! These delivery times can be advanced or delayed depending on the workloads and always refer to the deliveries in the stores of the distributors. In deliveries to private addresses they can be increased one more day.
In Campaigns such as: Father's or Mother's Day, Valentine's Day, Communions and Weddings, Christmas and designated dates, these delivery times may be increased.
Delivery times may also be altered due to breakdowns of our machinery.

Where can you receive your i-moments products?

Guaranteed delivery times are very important to us. That is why we advise you to choose to pick up your products in i-moments shops. This way:
You will be able to review the product.
You will be able to receive help and advice for future orders.
We will be able to guarantee the delivery time.
You will save €3.50 for home delivery surcharge.
However, we can also deliver the product to the address of your choice. Please note that carriers always deliver during business hours. Therefore, you must clearly indicate if you will not be at the indicated address during business hours. Deliveries with a delivery address other than an i-moments shop are subject to a surcharge of 3.50€.

New Postal Service
Now you also have the service of Correos de España, with which you can collect your order at any of the post offices on the peninsula and free of charge. (Service only valid in the peninsula).

i-moments product warranty

All i-moments products are guaranteed against production defects.
Therefore, if you detect any abnormality when you receive your product from the carrier, we would be grateful if you could note it on the delivery note.

How to register in i-moments?
In this tutorial, Eli explains how to register in i-moments
How to change my registration data in i-moments?

In this tutorial, Eli explains how to change or modify all your registration data in i-moments.
How does the i-moments Software work?

Eli explains where things are in the i-moments software.
How to reorder an old i-moments order?

In this video tutorial, Eli explains how to reorder an old i-moments order

How can I redeem my i-moments discount vouchers?

In this mini-tutorial, Eli explains how to validate and redeem your i-moments discount vouchers.

How to Export and import an i-moments project?

In this tutorial, Eli explains how to Export and import an i-moments project.

How to recover an old i-moments project?

In this mini-tutorial, we explain how to recover a project made with the old i-moments software.

For which operating systems is the i-moments software valid?

We already have the Software for Mac / Apple / Osx., IPhone / iPad, Windows and Android

Shipping costs

Our website includes shipping costs for the following products: albums, books, magazines, bookmarks, cards, photo albums, insta photo, calendars, invitations and reminders. For the rest of the products the shipping costs can be consulted in the shopping basket.

Below are the shipping costs according to the weight of the product: