If you need more information, you can call us on 937 293 326 or if you prefer, send us an email to [email protected]

In a hurry?
With the EXPRESS SERVICE, you can advance the delivery time of your order. Your order becomes a priority, being the first in the production orders of the day. In key seasons with a lot of orders such as the Christmas campaign, you can gain one or two days in your delivery time, for this you have to keep in mind that your order has to enter before 5 PM so that the next business day, it will go into production. To find out the usual delivery times, click on the Delivery times button on this page.
This Service has an extra cost of €5

At i-moments we know that delivery time is very important. Therefore, we have optimized our production process to be able to offer you the following lead times:

Peninsula:

4/5 working days: All products from the Photo-Gift and Photo-Decoration families.
5/6 business days: All products from the Revela, Digital Printing, Calendars families.
6/7 working days: All products from the families Photo-Album, Photo Books and magazines.
8/9 business days: All products from the Foto-Album Pro and Foto-Strip families.
9/10 working days: All products from the Photo-Ceramic families.

Canary Islands:

In order to offer a better service in the Islands, we have a production center in Tenerife, but we cannot manufacture the full range of i-moments products there. Therefore, products manufactured in the islands have the following delivery times:

Products Made on the islands:
4/5 working days: Photo-Canvas All measurements
4/5 business days: Light-Panel All sizes

The rest of the products are manufactured from the peninsula.
13/15 business days: Photo-Panel
13/15 business days: Photo-Watch
13/15 business days: Photo-Frame Aluminum
13/15 business days: Reveal Category
13/15 business days: Print category (except non-padded posters)
13/15 business days: Decorate Category
13/15 business days: Give Away Category

Ceuta and Melilla:

Service interrupted.

Attention! These delivery times may be brought forward or delayed depending on workloads and always refer to deliveries to distributors’ stores. Deliveries to private addresses may be increased by one more day.
In Campaigns such as: Father’s or Mother’s Day, Valentine’s Day, Communions and Weddings, Christmas and Special Dates, these delivery times can be increased.
Delivery times may also be altered due to breakdowns of our machinery.

Guaranteed delivery times are very important to us. For this reason, we recommend that you choose to pick up your products at i-moments stores.

Thus:

• You will be able to review the product.
• You will be able to receive help and advice for future orders.
• We will be able to guarantee the delivery time.
• You will save 3,50€ for home delivery surcharge.

However, we can also deliver the product to the address of your choice. Please note that carriers always deliver the product during business hours. Therefore, you must clearly indicate if you will not be at the address indicated in the business time slot.

Deliveries with a delivery address other than an i-moments store are subject to a surcharge of 3,50 €.

New DHL Shipping Service
Now you also have the DHL Services Point service, with which you can pick up your order at any of the DHL collection points on the peninsula. (Service only valid on the peninsula).

All i-moments products are guaranteed against any production defects.
Therefore, if you detect any anomaly when receiving your product from the carrier, we would appreciate it if you could write it down on the delivery sheet.

In this video tutorial, Eli explains how to reorder an old i-moments order.

In this mini-tutorial, Eli explains how to validate and redeem your i-moments discount vouchers.

In this tutorial, Eli explains how to export and import an i-moments project.

In this mini-tutorial, we explain how to recover a project made with the old i-moments software.

Software for Mac / Apple / Osx.,iPhone/iPad, Windows and Android is now available.

Our website includes shipping costs for the following products: albums, books, magazines, bookmarks, cards, photo albums, photo gifts, calendars, invitations and reminders. For the rest of the products the shipping costs can be consulted in the shopping cart.

The following are the shipping costs according to the weight of the product:

As we know, these have been a difficult few weeks for everyone and we are aware that you may have some doubts or concerns. Therefore, we want to explain how we are managing this situation and what we are doing to ensure that your orders are processed normally.
Do not doubt that we will continue to inform you at all times, in the event that the situation changes.

Safety first and foremost
At i-moments we take safety very seriously and we always take care of our staff and our environment (customers, suppliers, etc.). For this reason, we have taken an endless number of hygienic-sanitary measures to ensure that everyone is in the best situation in these complex days.
This situation requires new measures and actions, which is why we have improved the hygiene and safety standards of our plants. We are carrying out additional cleaning work, in all areas, to ensure that i-moments products are completely safe.
Scientific studies indicate that the coronavirus does not survive more than 24 hours on cardboard surfaces, and no more than 72 hours on hard surfaces, such as plastic or stainless steel. Thus, the risk of accidental contamination by one of our products is practically nil.