Returns

WARRANTY AND CLAIMS
All products offered through the website are original, customized and new. However, and based on the provisions of Law 23/2003, of July 10, 2003, on Guarantees in the Sale of Consumer Goods, it shall be presumed that all defects or lack of conformity with the offer that become apparent within the first 2 months are due to manufacturing errors, in which case the brand in question shall be held responsible for the product.
For errors, faults or deficiencies after that date, it shall be the CUSTOMER’s burden to prove that they are manufacturing errors and not due to use.
For all purposes, delivery of the product shall be deemed to have been made at the time the signature of the CUSTOMER, or person related to him/her, appears on the product delivery document.
If for any reason you are not satisfied with your product, the CUSTOMER has a period of 2 months, counting from the date of delivery of the product, to return it. Before making such return, the CUSTOMER must contact the company within the period indicated, via e-mail, telephone or fax, at which time the return process will be indicated, which will be free of charge for the CUSTOMER provided that it is carried out in accordance with the indications provided. Any return without this prior communication will not be accepted by the company.
The CUSTOMER shall ensure proper packaging to ensure undamaged transportation. Once received and verified by our staff that the product is in the same condition in which it was sent, we will proceed to refund the amount according to the method of payment used by the customer. For any clarification on these general conditions or to make any claim related to your purchase, the CUSTOMER has at his disposal the following address:

AP PHOTO INDUSTRIES, S.L. Ronda Industria, 48 Barberà del Vallès 08210, Barcelona. Customer service telephone number: 937 293 326. E-mail: [email protected]
The CUSTOMER is informed that the online dispute resolution platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES is available.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

i-moments provides its customers with products fully customizedThe products are manufactured according to the Customer’s specifications, with their photos, texts, etc., so that There is no legal right of withdrawal of the productThe Company’s products are manufactured in accordance with current legislation for this type of product.
Therefore, when placing your order, please make sure that the product you are ordering is in accordance with your needs and that it does not contain errors or mistakes (composition, spelling, lack of image resolution, etc.), since once the order has been sent and paid for, it is not possible to cancel it or make any changes to it.