Returns

WARRANTY AND CLAIMS
All products offered through the website are original, personalized and new. However, and on the basis of the provisions of Law 23/2003, of 10 July, on Guarantees in the Sale of Consumer Goods, it shall be presumed that all defects or faults in accordance with the offer which are manifested within the first 2 months, they are due to manufacturing errors, and in this case the brand in question of the product is held responsible. 
For errors, failures or deficiencies from that date, it will be the customer's burden to prove that they are manufacturing errors and not by their use.
For all purposes, the delivery of the product will be understood to have been made at the time that the signature of the CLIENT, or person related to him, appears on the product delivery document. 
If for any reason you are not satisfied with your product, the CUSTOMER has a period of two months, from the date of delivery of the product, to return it. Before making such a return, THE CUSTOMER must contact the company within the time limit indicated, by email, telephone or fax. The time at which you will be informed of the return process which will be free of charge to THE CUSTOMER provided that it is carried out in accordance with the instructions given. Any return without this prior communication will not be accepted by the company. 
THE CUSTOMER must carry out a correct packaging to ensure that they are transported without damage. Once received and verified by our staff that the product is in the same state as it was shipped, the amount will be refunded according to the payment method used by the customer. For any clarification of these general conditions or to make any claim regarding your purchase, THE CUSTOMER has at his disposal the following address: 

AP PHOTO INDUSTRIES, S.L. Ronda Industria, 48 Barberà del Vallès 08210, Barcelona. Customer service phone: 937 293 326. Email: info@i-moments.com
The CLIENT is informed that he has at his disposal the online dispute resolution platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES.


EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

i-moments provides its customers with fully customized products,i-moments provides its customers with fully customized products, i.e. manufactured according to the specifications of the Client, with their photos, texts, etc. Therefor that reason There is no legal right of withdrawal of the productin accordance with the provisions of the legislation in force for this type of products.
Therefore, at the time of ordering, make sure that the product you are ordering is in line with your needs and that it does not contain any errors or faults (composition, spelling, lack of image resolution, etc.), since once the order has been submitted and paid, it is not possible to cancel or make any changes to the order..